Frequently Asked Questions
Q: What is the transportation time?
Most of our orders are processed and shipped by logistics companies such as UPS, FedEx, DHL, etc. according to different regions. Usually delivered within 7-16 working days after shipment.
Q: Has it passed the quality inspection?
Every item we sell undergoes a detailed inspection to ensure that they are perfect before being sent to you. We will send you photos of the product quality inspection before sending out the logistics. Once you confirm, we will immediately send out your product If we do not receive a response within 24 hours after sending product quality inspection photos to your email or WhatsApp contact information, we assume that you have confirmed the product and will promptly send it out
Q: How can I track my order?
After confirming your order, it will take approximately 2-4 days to inspect the quality of the goods and package for shipment. Then we will send you item pictures and tracking numbers via email or WhatsApp. The new tracking number and tracking information will be updated within 3-5 days. Then you can track it online. Our customers on WhatsApp will also continue to track orders to ensure that every package is delivered.
Q: What payment methods do you accept?
We currently accept PayPal (payments from family or friends), bank card transfers WISE、USDT。 If you don't know how to make payment, please contact customer service. After placing the order, please inform us of your order number and we will confirm it as soon as possible.
Q: I want a certain model, but I can't find it on your website. Do you have it in stock?
We have been updating our products, but not all of them will be available immediately. You can send us pictures of the products you want through WhatsApp. We will check and let you know if this product is in the listing plan
Q: Can I be 100% certain that I have received the package? What if the package is lost?
We will continue to track each package to ensure everything goes smoothly.
2. Under normal circumstances, your order can be delivered to your address 100% smoothly. In case of package loss during transportation, we will resend your package at no additional cost to you (However, this does not include situations where customs have seized or requested additional taxes)
3. Please ensure that your email and phone number are valid so that we can contact you and arrange for a dedicated person to receive your order. Otherwise, your package may be returned and free delivery service will no longer be provided. You need to pay for the cost of reshipment.
Q: Do I need to pay taxes?
Different countries have different policies regarding taxation. We have extensive transportation experience to reduce invoices, thereby minimizing the possibility of tariffs and taxes. However, if your package is unlucky and is inspected by your country's customs and required to pay additional taxes, you will need to bear the tax yourself (usually the probability of encountering this situation is very small). If you are still concerned about this issue, we provide insurance service options on the order payment interface, and you can choose whether to purchase this insurance independently After purchasing this insurance, we will help you pay the taxes levied
Q: Can I cancel the purchase?
Once your package has been shipped, it will be difficult for us to stop shipping and cancel your order. However, if you have any questions, please feel free to contact us for a faster response.
Q: Is my personal information secure?
Your privacy is crucial to us, so we ensure compliance with the highest industry standards to ensure the security of your personal information when shopping through our website.
Q: Will the item come with an original box? I want gift wrapping.
All of our products come in their original packaging by default. But if the package is too large to be shipped, additional fees will be charged. Please contact customer service for more information.